GuavaSoft develops fully integrated management software solutions for manufacturers like you, based on our experience and exposure in manufacturing. Our staff understands the increasing pressures that manufacturers face in the real world, the way people collaborate, and the rapid results you demand. Our solutions are simple to implement and comprehensive in use to provide extra value for your dollar.
Remote Access Support
Guavasoft remote support service ensures clear, protected, reliable communications for our technical support specialists in helping our customers.
This facility is free to our customers and all you need to use this service is a PC, a broadband connection and a meeting ID, which will be given to you by your Guavasoft Support contact. Once you are in the meeting you can dial into the conference call centre for voice communication.
Your Annual Maintenance Support Contract
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Unlimited technical support via telephone and email – if we are unable to address the issue there and then, we will make every endeavour to obtain an answer within two business day.
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Priority response to error reports – our technical support team will work with the user to reproduce the error, determine the cause of the issue and provide a solution in a quick and efficient manner. Our step-by-step approach ensures that we can identify the precise error, the reasons for its occurrence and the resolution.
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Entitlement to official releases and updates to software – these are available at no additional charge during the maintenance period. Clients will be notified of the availability of new software and will have the option of either downloading this or requesting via internet. Additionally, all minor updates will be available at no additional charge.
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Remote Desktop Connection Assistant
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Direct bug fix updates – in the case of a software error, the user’s issue will be forwarded to our Software Development team. As soon as a solution is developed, it will be provided to the user via email, FTP download or by alternative media as appropriate.
Talk to us about your customized needs.
Since no two manufacturing environments are alike, we can configure our software and scripts to meet your specific customer needs, including database connectivity and system customization. Just ask us for a detailed consultation.
How to contact the Guavasoft Support Desk
Telephone: 03 5021 9046
Email: info@mrp.com.my
Request a call back using our online support request form
Please note our Support Desk operating hours are 09.00 to 17.00 Monday to Friday, excluding public holidays